Our holistic approach is rooted in the idea that sustainable organisational change is more likely to be achieved by engaging people at the heart of the change process.

We have developed some simple, yet powerful tools that can make an initial assessment of the extent to which organisations are aligned behind a clear vision and strategy. These tools allow management to measure the degree to which staff ‘get’ the direction of strategic travel and their corresponding levels of motivation. They also allow us to measure to what degree the vision and strategy is truly customer focused because we argue that if change is to make a tangible difference, it has to be developed behind a single-minded idea: that everything we do as an organisation is driven by customer needs and wants.